Fluffy Pom Pom Pink Vest

1. Who are you? Are you legit?

We are Glitch Cupids, a UK registered company trading curated indie fashion items to a global audience. We provide excellent shopping experience for fashion enthusiasts who don't have access to Asian logistics, payment methods or communications. All product listings/descriptions and recommendations are written and selected by our team rather than a machine. For more about our inspirations & visions, please view our "About us" page.

2. What payment methods do you accept? Are they secure?

We are a verified merchant by Google, Shopify and Stripe; every transaction is secured.

We accept major credit cards, including Visa, Mastercard, Maestro, Diners Club, and Discover, Shop Pay, Apple Pay, Union Pay, and Google Pay.

3. Where can I follow Glitch Cupids?

TikTok: @glitch.cupids
Insta: @glitch.cupids
Depop: @glitchcupids

1. Do you ship internationally?

Yes, we do! We offer worldwide tracked shipping.

Locations include US, UK, Europe, Australia, NZ, Canada, Japan, South Korea, UAE, Saudi Arabia, Brazil, Colombia, Mexico, etc. Shipping costs and delivery times may vary depending on your location.

The local couriers are USPS, UniUni (US), Royal Mail, Evri (UK), Canada Post (CA), PFL, AU Post (AU), Aramex (NZ), DHL (De), Swiss Post (CH), Matkahuolto (FI), iMile (MX), etc. You can find more information on our Shipping Policy page.

2. How long will it take to receive my order?

The delivery time depends on your location. Generally, orders in the United States can take 8-12 business days, while UK and some European orders may take 5-8 business days. For pre-orders, please refer to the individual listing. For more details, please visit our Shipping policy page.

3. Does the price include customs fees?

All prices include customs fees for destinations in the EU, US, UK, Canada, Australia, NZ. Customers in these countries will not be charged any extra fees! Customers in Brazil are responsible for the customs fees.

4. Do you offer shipping discount?

Yes! Currently, we offer free global tracked shipping on orders over $80 USD in most countries/regions except for Brazil, Norway, Saudi Arabia, Türkiye, Hawaii.

1. What is your return policy?

• Returns and exchanges will be accepted within 3 days of receipt.
• Return shipping is not covered by us. 
• Restocking fee for Returns and Exchanges is 50% of the order price. 
• No on sale items.

Product Condition:The product's condition that our store accepts for a return or exchange: Only new products. This includes products that are unopened in original packaging or have never been worn.

Defective products:

We are able to accept returns for defective products. The product should be in an unworn, unwashed condition and with all original tags attached. If you received a defective product, please contact customer service immediately via email: info@glitchcupids.com. Please notify us within 3 days of receipt.

Refund processing time:The amount of time it takes for the customer to receive a refund: 12 business days. 

2. What if I have a sizing issue?

We advise you to double-check the measurements before ordering first. We are not responsible for the sizing issue of the customer. If you have any concerns about sizing, please refer to our Size Guide, available on each product page. It provides detailed measurements to help you choose the right size. Exchanges will be accepted for the customers who are responsible for the exchange international shipping costs to our Asian warehouse within 3 days of receipt of your items.

If you still have questions, don't hesitate to contact our customer support team for personalised assistance.

For more information, please view our Return Policy page!

Thank you for being interested in the items! 

Please enter your email address in the restock contact form and the item title, size, colour in the comment to request a restock. We will notify you if it is back in stock or available for pre-order & its waiting period :)