Welcome to Glitch Cupids! We're here to answer all your burning questions about our store and products. If you don't find the information you need below, feel free to reach out to our friendly customer support team for further assistance.


1. Who are you, are you legit?

We are Glitch Cupids, a UK registered company trading curated indie fashion items to a global audience. We provide quality service for fashion enthusiasts who don't have access to Asian logistics, payment methods and communications. Read more here.

2. What payment methods do you accept, are they secure?

We are a verified merchant by Shopify and Stripes; every transaction is secured. We accept major credit cards, including Visa, Mastercard, Maestro, Diners Club, and Discover, Shop Pay, Apple Pay and Google Pay, as well as Bancontact (Belgium), and iDEAL (Netherlands).

3. Do you ship internationally?

Yes, we do! We offer worldwide tracked shipping. Locations include US, UK, Europe, Australia, Canada, Japan, and more. Shipping costs and delivery times may vary depending on your location. The local couriers are USPS (US), Evri, Royal Mail (UK), Canada Post (Canada), PFL (Australia), Swiss Post (Switzerland), etc. You can find more information on our Shipping Policy page.

4. How long will it take to receive my order?

The delivery time depends on your location. Generally, orders in the United States can take 8-12 business days, while UK and some European orders may take 5-8 business days. For more details, please visit our Shipping policy page.

5. What is your return policy?

Please review our Return Policy page for detailed information on the return process and eligibility criteria.

6. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or through the selected shipping carrier. You can also track your order using our online chat, by simply typing “track my order”. 

7. What if I have a sizing issue?

If you have any concerns about sizing, please refer to our Size Guide, available on each product page. It provides detailed measurements to help you choose the right size. If you still have questions, don't hesitate to contact our customer support team for personalized assistance. Please note that we are not able to accept exchanges for locations in the US, Canada, Australia, New Zealand, Europe, and South America. 


8. How can I contact your customer support team?

We're here to help! You can reach our customer support team by emailing info@glitchcupids.com or by using the online chat box available on every page. We strive to respond to all inquiries promptly.


Thank you for choosing Glitch Cupids for your fashion needs. We hope these FAQs have been helpful. If you have any further questions or need assistance with anything else, please don't hesitate to get in touch. Happy shopping! <3