Shipping policy

1. Order processing time:

We ship your order within 3-6 business days normally (excluding weekends, holidays, and pre-order items).

Shipping confirmation:

A shipping confirmation email with a tracking number will be sent to you once your order has been shipped. You don’t have to reply to the confirmation email.  

 

*Pre-order items: each item has a different pre-order waiting period. Please refer to the individual listing for estimation. The order processing time and shipping time are not included in the waiting period.

2. Shipping cost and time:

Currently, Glitch Cupids provide standard shipping for our customers worldwide.

The standard shipping rates vary depending on the countries, please see below. Currency is in US Dollars. 

 

1) USA (excluding Alaska, and pacific island territories)

 

Shipping time

Shipping fee

6-12 business days (U.S. Mainland)

US$6.99

8-12 business days (Hawaii) US$9.99

 

The local carrier will be USPS, UniUni, etc.   Custom fees included. 

Free tracked shipping for order value over $80 USD.

 

 

2) UK (excluding British overseas territories)

 

Shipping time

Shipping fee

5-8 business days

US$4.99

 

The local carrier will be Royal Mail, Ervi / Hermes, etc. 

Free tracked shipping for order value over $80 USD. 

 

 

3) Continental Europe

 

 Destinations

Shipping time

Shipping fee

France

5-8 business days

$5.99

Germany

5-8 business days

$5.99

Spain

5-8 business days

$5.99

Italy

5-8 business days

$6.99

Austria

5-8 business days

$6.99

Sweden

8-10 business days

$6.99

Denmark

8-10 business days

$6.99

Czechia

8-10 business days

$6.99

Slovakia

8-10 business days

$6.99

Netherlands

8-10 business days

$7.99

Ireland

8-10 business days

$7.99

Belgium

8-10 business days

$7.99

Luxembourg

8-10 business days

$7.99

Norway 8- 10 business days $7.99

Finland

8-10 business days

$7.99

Poland

8-10 business days

$7.99

Switzerland

8-10 business days

$7.99

Greece

8-10 business days

$7.99

Croatia 8-10 business days $7.99
Portugal 8-10 business days $7.99
Ukraine 8-12 business days $9.99
Bulgaria  8-10 business days $8.99
Estonia 8-10 business days $8.99
Hungary  8-10 business days $8.99
Latvia 8-10 business days $8.99
Lithuania  8-10 business days $8.99
Romania 8-10 business days $8.99

 

  Custom fees included. Free tracked shipping for order value over $80 USD. 

 

 

4) Australia:

 

Shipping time

Shipping fee

6-10 business days

$5.99

 

   Custom fees included.    The local carrier will be PF Logistics, AU Post, etc.

  Free tracked shipping for order value over $80 USD. 

 

5) New Zealand:

 

Shipping time

Shipping fee

8-15 business days

$7.99

 

 Custom fees included. 

 Free tracked shipping for order value over $80 USD. 

 

 

6) Canada:

 

Shipping time

Shipping fee

8-12 business days

$6.99

 

   Custom fees included. The local carrier will be Canada Post. 

  Free tracked shipping for order value over $80 USD. 

 

7) Japan & South Korea:

 

Shipping time

Shipping fee

8-12 business days

$5.99

 

  Free tracked shipping for order value over $80 USD. 

 

8) United Arab Emirates

 

Shipping time

Shipping fee

8-12 business days

$9.99

 

Free tracked shipping for order value over $150 USD. 

 

9) Singapore, Malaysia, Hong Kong SAR, Taiwan, Thailand, Vietnam:

 

Shipping time

Shipping fee

5-8 business days

$6.99

 

  Free tracked shipping for order value over $80 USD. 

 

10) Russia

Shipping time

Shipping fee

15-21 business days

$15

 

Free tracked shipping for order value over $150 USD.

11) Mexico 

Shipping time

Shipping fee

8-12 business days

$7.99

 

Free tracked shipping for order value over $80 USD. Custom fees included.

 

Separate shipping:

If the ordered items are currently in need of restocking, we may ship out the in-stock items first and the rest of the items later in separate parcels. You will not be charged any extra shipping fees for separate shipping.

Note:

Please fill in the correct and complete address at checkout. We are not responsible for any incorrect or incomplete addresses that customers provided at checkout. We are not responsible for any stolen or lost parcels. Please contact the local carrier for more information. Re-delivery fees are the customers' responsibility.

Contact:

If you have any questions regarding the shipping cost, time, tracking numbers, changing shipping address (before it is shipped), or to request shipping to your country or region, please contact us via email info@glitchcupids.com